The Care Manager is responsible for coordinating, implementing and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.
MINIMUM QUALIFICATIONS:
· Two years of experience in home care, home health or related field.
· A reliable means of transportation with current insurance and a valid driver’s license.
· Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience including clients, families, care providers and other professionals.
· Must possess impeccable follow up and attention to detail and be able to exercise initiative, problem solve, apply sound judgment.
· Able to supervise, assess and evaluate care providers and advocate on behalf of clients and families.
· Passionate about helping others live with dignity.
· Must present a positive and professional business image.
· Must pass a criminal background check.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
· Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative. Each care plan shall include:
o Client’s functional limitations;
o Nutritional needs and food allergies for meal preparation;
o Home medical equipment and supplies relevant to the care plan;
o Type and schedule of services to be provided, including frequency;
o Non-medical tasks requested.
· Collect fees for initial services at the time of assessment or by the first day of service.
· Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client in-home binder with a printed copy of the care plan is easily accessible in the client’s residence.
· Supervise client care provided by agency personnel to ensure:
o Caregiver review the client’s care plan prior to service provision and whenever there is a change in the care plan.
o Caregivers comply with the care plan.
o Caregivers implement proper infection control practices.
o Caregivers observe, recognize and immediately report changes in the client’s service needs or condition.
o Caregivers are familiar with and implement emergency procedures for clients.
o Caregivers possess the necessary skills required for service needs.
o All necessary supplies and equipment are available on-site for safe client care.
o Provided services fall within the scope of the agency’s license.
· Regularly communicate with the client and/or designated client representative to follow-up on service delivery and ensure client satisfaction.
· Perform scheduled and non-scheduled in-home client support visits.
· Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.
· Participate in coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency or facility.
· Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third party services.
· Investigate issues related to client care and client or employee well-being.
· Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
· Ensure client records are current and properly maintained in accordance with agency policies and procedures.
· Provide needed training and education to staff in the client’s home, via telephone and/or in the agency office.
· Report pertinent client and employee information to agency staff for effective service delivery, matching and scheduling of caregivers, and ongoing client and employee management.
· Assist with the development and revision of client care policies and procedures.
· Participate in personnel evaluations for caregivers.
