Job Summary: HomeWell Care Services is looking for a dedicated and experienced Assistant Manager to join our team. This individual will play a crucial role in supporting the daily operations of our home care agency by managing administrative duties, client and caregiver communication, and staffing needs. The Assistant Manager will work closely with the owners to ensure smooth and efficient office operations, ensuring both clients and caregivers receive the highest quality of care and service.
Location: St. Louis, MO
Company: HomeWell Care Services
Reports To: Vice President
Compensation: $50K-65K
Key Responsibilities:
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Administrative Support: Provide direct support to the Vice President, ensuring all administrative functions are carried out smoothly and efficiently.
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Phone Management: Answer phone calls in a professional and courteous manner. Display excellent phone etiquette when interacting with clients, caregivers, and other stakeholders.
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Recruitment & Staffing: Lead the recruiting, interviewing, hiring, and training of new caregivers. Handle employee performance, discipline, and termination when necessary.
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Scheduling Support: Assist our Scheduler, ensuring shifts are filled promptly and schedules are accurately maintained.
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Shift Flexibility: Must be available and flexible to fill in shifts and visit clients & caregivers as needed, to ensure that all client care needs are met without disruption.
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Care Plan Updates: Regularly draft, review, and update client care plans to ensure services are provided according to their needs and preferences.
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Review Care Logs: Review care logs and follow up with both clients and caregivers to ensure care is provided as per expectations. Address and resolve any issues that arise.
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Client Documentation: Process all client documentation, including intake forms, care agreements, and other necessary paperwork. Set up new client files and ensure proper record-keeping in accordance with agency guidelines.
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Address Client & Caregiver Concerns: Handle all concerns or issues raised by clients or caregivers, taking appropriate action to resolve them.
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Other office support as requested. You will be asked to help file & process paperwork, communicate with insurance companies, provide documentation, and support our team in other areas.
Qualifications:
- Previous experience in management, preferably in a healthcare or home care setting.
- Strong organizational, time-management, and multitasking abilities.
- Excellent phone etiquette and superior customer service skills.
- Ability to handle sensitive situations with professionalism and compassion.
- Flexibility and adaptability, with the ability to fill in shifts or handle urgent needs when required.
- Strong attention to detail and the ability to resolve problems quickly and effectively with minimal supervision
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling software or care plan management systems.
- Knowledge of home care industry best practices is a plus.
- Previous Caregiver experience a plus
- High school diploma required; Associate's degree or higher in a related field preferred.
Why Join Us?
At HomeWell Care Services, we understand that success starts with happy, supported employees. We are committed to providing an inclusive, uplifting work environment where you can thrive both professionally and personally. Here’s what you can expect when you join our team:
✅ Family Business start-up: Jonathan & Rose (husband and wife) have an entrepreneurial spirit and are excited to continue improving how home care is provided in the St. Louis community. We love to support our team as we foster new ideas and grow together!
✅ Your Hard Work Matters: We don’t just appreciate our team, we celebrate them! Your dedication and contributions will always be recognized and valued.
✅ Time to Recharge: Enjoy generous paid time off because we know rest and balance make you even better at what you do.
✅ Family-Friendly Culture: We respect your life outside of work and encourage a good work-life balance so you can care for what matters most—both at home and in your career.
✅ Wellness First: Mental health breaks are encouraged because you can’t pour from an empty glass.
✅ Investing in You: We believe in continuous growth—offering training, mentorship, and professional development so you can build the career you deserve.
✅ Earn What You Deserve: We recognize and reward excellence with performance bonuses, incentives, and appreciation programs.
✅ Opportunities to Advance: As our company grows, so do the opportunities! We love promoting from within and providing clear paths for career advancement.
✅ A Voice at the Table: Work directly with our engaged, supportive owners who genuinely care about your success and well-being.
✅ A Culture of Belonging: We are committed to diversity, equity, and inclusion, creating a workplace where everyone feels valued, respected, and empowered.
If you're looking for a workplace where your skills are valued, your growth is encouraged, and your well-being is a priority, we’d love to meet you!
