Administrative Assistant

Location

Colorado Springs

Type

Full Time

💼 Employment Type: Full-Time | In-Office
🕒 Schedule: Monday–Friday, 8:00 AM – 5:00 PM (occasional after-hours support as needed)

About Us
We are a locally owned non-medical home care agency dedicated to helping seniors and adults maintain independence and quality of life in their own homes. Our team is passionate about delivering compassionate, professional care—and we’re looking for an experienced and organized individual to join us as an Administrative Assistant .

Position Overview
This hybrid role combines administrative, scheduling, and care management responsibilities. The ideal candidate is a skilled multitasker who can coordinate caregivers and clients, ensure smooth daily operations, and support the care team with professionalism and empathy.

Key Responsibilities
Administrative & Office Support
  • Serve as the first point of contact for clients, caregivers, and families (phone, email, in-person)
  • Maintain accurate client and caregiver records in the agency management software
  • Support the agency director with compliance, documentation, and reporting requirements
  • Assist with new hire onboarding and HR recordkeeping
Scheduling & Staffing
  • Create and manage caregiver schedules, ensuring coverage that meets client needs
  • Communicate schedule changes promptly to caregivers and clients
  • Monitor shift attendance and resolve last-minute scheduling challenges
  • Track caregiver availability, time-off requests, and shift compliance
Care Management
  • Conduct or assist with initial client intakes, service plan creation, and care updates
  • Perform quality assurance calls and client follow-ups
  • Maintain regular communication with caregivers to ensure client satisfaction and safety
  • Support the Director in coordinating care plans, reassessments, and incident reporting
Qualifications & Professional Experience
Required:
  • Minimum 2–3 years of experience in a home care agency, healthcare office, or senior care setting
  • Strong scheduling and administrative skills (familiarity with home care scheduling software preferred)
  • Excellent communication, organization, and problem-solving abilities
  • Demonstrated ability to multitask and work calmly in a fast-paced environment
  • Proficiency with Microsoft Office Suite and office management systems
  • Compassionate, professional demeanor with a commitment to client service
Preferred:
  • Experience with home care management software (e.g., ClearCare, AlayaCare, AxisCare, Wellsky or similar)
  • Background in care coordination or case management
  • Knowledge of non-medical home care regulations in Colorado
Benefits:
  • Competitive pay (commensurate with experience)
  • Paid time off and holidays
  • Professional growth opportunities
  • Supportive, team-oriented work environment

Pay: $20 - $23 - Full-time

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Weekend availability

Application Question(s):

  • Do you have reliable transportation?
Education:

  • High school or equivalent (Preferred)
Experience:

  • Healthcare management: 2 years (Preferred)
Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)
Work Location: On the road
Compensation: $40,000.00 - $43,000.00 per year

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.

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