HomeWell Care Services of Lake County & The Villages is looking for a teach-savvy, high-integrity Home Care Scheduling Coordinator to become part of our growing team. You will need to have caregiving experience, enjoy interacting with others, and display patience, and critical thinking skills. The Home Care Schedule Coordinator must have a sense of urgency, understand the schedule and shift planning, have superb customer service, and have an understanding of the Home Care industry.
The Home Care Schedule Coordinator will be a critical leader, helping enhance client care/home care, team cohesiveness, and overall policies and procedures that impact all our clients and personnel. HomeWell Care Services is one of the fastest-growing homecare companies in Lake County & The Villages, if you have a desire to provide outstanding quality care to our seniors, are organized, teachable, and have a pleasant personality, please apply.
RESPONSIBILITIES
Core responsibilities will be tied to staff coordination and management, training, and ensuring the utmost service is delivered to clients daily. This includes:
- Schedule caregivers for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
- Ensuring sufficient staff availability at all times
- Encouraging effective relationships among staff to build and maintain a cohesive, well-performing team and ensure high levels of employee satisfaction.
- Be a focal point of communication with caregivers and clients.
- Match the right caregivers to the right clients.
- Be responsible for the well-being of both the clients and the caregivers.
- Keep caregivers’ schedules full while fulfilling the requirements of client care plans.
- Assist with HR functions such as hiring/recruiting and orientation.
- Use a web-based scheduling application as the basis for all schedules.
- Keep a “hot list” of all staff that can be placed immediately or used as a backup for all call-off situations.
- Fill open shifts and secure coverage for call-offs or changes in clients’ needs.
- Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes.
Candidates should have a positive, outgoing demeanor and be able to motivate a diverse variety of caregivers. Ideal applicants will also be able to troubleshoot and multitask effectively and will have a strong desire to work in a team environment.
Minimum Qualifications:
- Strong problem-solving skills
- A “people-person” who’s able to remain pleasant and considerate under stress.
- Meticulous attention to detail- excellent written and verbal communication skills.
- Willingness to learn quickly and continually.
- Prior experience scheduling in private duty home care is preferred.
- Prior experience as an in-home caregiver is a major plus.
- ClearCare/Wellsky knowledge is a plus.
- Must be a good person and someone we want to hang out with (seriously).
- comfortable utilizing various technologies and computer programs.
- Proficient with computer use and software applications.
- Multi-tasker and customer service-oriented
HHA License # 299994499.
An Industry-Leading, Nation-Wide Team
At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.
