HomeWell Care Services of Lake County & The Villages is hiring a dedicated Full-Time Staffing Coordinator/Scheduler with 1-2+ years of prior staffing/scheduling experience to join our Home Care team! You will need to have caregiving experience, enjoy interacting with others, display patience, and critical thinking skills. The Home Care Scheduling Coordinator must have a sense of urgency, understand schedule and shift planning, have superb customer service, be a critical thinker, and have an understanding of the Home Care industry.
HomeWell of Lake County and The Villages has two offices, one in Clermont and one in The Villages. There may be times that you will be required to travel between offices, especially during the training period.
RESPONSIBILITIES
Core responsibilities will be tied to staff coordination and management, training, and ensuring the utmost service is delivered to clients daily. This includes:
- Scheduling new and existing home care clients on an ongoing basis and as daily situations arise.
- Provide consistency in caregiver scheduling with clients. Match the right caregivers to the right clients.
- Effectively manages caregiver callouts and client requests.’
- Advises other staff of any client issues that need to be addressed.
- Ensuring sufficient staff availability at all times
- Effectively & professionally handles all incoming calls from prospective clients and referral sources.
- Assist with HR functions such as hiring/recruiting and orientation.
- Use a web-based scheduling application as the basis for all schedules.
- Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes.
Work Schedule:
** This position is an in-office position - it is not a remote position. **
Monday-Friday 8:30AM-5:00PM, Full-Time, 40 hours per week.
In addition, on a rotating schedule, you will participate in the after-hours on-call phone coverage to ensure client care coverage.
Candidates should have a positive, outgoing demeanor and be able to motivate a diverse variety of caregivers. Ideal applicants will also be able to troubleshoot and multitask effectively and will have a strong desire to work in a team environment.
Minimum Qualifications:
- Strong problem-solving skills
- A “people-person” who’s able to remain pleasant and considerate under stress.
- Meticulous attention to detail- excellent written and verbal communication skills.
- Willingness to learn quickly and continually.
- Prior experience scheduling in a private duty home care is preferred.
- Prior experience as an in-home caregiver is a major plus.
- ClearCare/Wellsky knowledge is a plus.
- You must be a good person and someone we want to hang out with (seriously).
- comfortable utilizing various technologies and computer programs.
- Proficient with computer use and software applications.
- Multi-tasker and customer service-oriented
HHA License # 299994499.
An Industry-Leading, Nation-Wide Team
At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.
